Monday–Friday 6:30 a.m. – 9:00 a.m.

Saturday & Sunday 7:00 a.m. – 9:00 a.m. and 5:00 p.m. – 7:00 p.m.

Dogs remaining in boarding after 5:00 p.m. will incur an additional overnight boarding charge at the same cost of the existing reservation suite price. During major holidays, staff visit the facility to provide care, however we are closed for drop off and pick up on all major holidays.

Pick-ups after 9:00 a.m. will incur a $25 late pick-up fee. Dogs remaining in boarding after 5:00 p.m. will incur an additional overnight boarding charge at the same cost of the existing reservation suite price.

This is an important decision that only you can make, to offer guidance we recommend reading our Fear Free Care page.

Absolutely. Many of our guests are first-time boarders, and our goal is to make every dog feel safe, loved, and at ease.

Our highly trained staff are compassionate professionals who treat each dog like their own. We work hard to create a positive, enriching experience that feels more like a vacation than a kennel stay—filled with friends, play, and plenty of personalized care.

If you're planning a longer trip, we recommend (and may require) a trial daycare or overnight stay to help your dog acclimate to our environment and routine before a longer visit.

Yes, if your dog is already enrolled in our Companion Club then during their stay they’ll attend daycare Monday-Friday during their boarding stay. If their boarding stay includes a Saturday or Sunday, your dog will have four potty breaks during the day.

If your dog’s boarding stay is longer than two days, we highly recommend you add on an enrichment package to ensure your dog’s happiness while in our care.

Yes, dogs from the same household can board together as long as they meet the combined weight limit for the suite selected at booking and are safe to share meals and space.

If at any point we feel that a larger suite or separate accommodations would better support your dogs’ health, safety, or comfort, we reserve the right to adjust their stay accordingly. Please note that we cannot be held responsible for any conflicts that may arise between dogs sharing a suite.

If you're unsure how your dogs will do together overnight, we recommend booking separate suites. They can still enjoy time together during outdoor breaks or daycare while having a quiet, individual space to rest and recharge.

Absolutely! As long as your dog people friendly, we are happy to accommodate dogs who do not enjoy the company of other dogs.

Our cancellation and early departure policies are structured similarly to hotel reservations, as boarding suites are held exclusively for your dog and removed from availability once booked. We do our best to accommodate reasonable schedule changes whenever possible; however, all reservation changes are subject to availability.

• Cancellations must be made at least three (3) days prior to the scheduled check-in date.

• Reservations canceled or changed within three (3) days of the scheduled arrival, as well as no-shows, will be invoiced in full and charged to the payment method on file.

• A prepaid deposit of (50%) is required to secure boarding reservations. All deposits are nonrefundable in the event of cancellation.

• A three-day minimum stay may apply to the 3 week span before and after major holidays.

• Peak or seasonal rates may apply during high-demand periods. Early pick-ups do not reduce the cost of a reservation, so if your trip ends early and your dog is picked up before the reservation date ends— boarding reservations are billed for the full length of stay as originally booked, as suites are reserved in advance and unavailable to other clients during that time.

To maintain a safe and sanitary environment, we do not beds or toys from outside our facility. Our suites Deluxe and Luxury suites include a Kuranda raised cot style bed while Cozy Cabins include a donut or hideaway style bed. For senior dogs, we offer the Senior Dog Package to provide extra comfort.

Bringing your dog’s own food is encouraged and helps maintain consistency in their routine.

We ask that each meal be pre-portioned in individual Ziploc bags, clearly labeled with your dog’s name (a black Sharpie works great). Please do not bring large containers or open bags of food. If meals are not pre-packed, we’re happy to portion them for you at a rate of $2 per bag.

No need to bring bowls—we use our own specialized enrichment bowls to make mealtime both fun and beneficial.

Yes, we can administer most medication with the addition of a “Medical Package” during your dog’s stay with us.

In all medical or illness cases, we will always attempt to contact you and your emergency contact in a timely manner. The health and safety of the dogs are our priority so we will act according to your instructions notated within the medical policy signed when you become a member.

In the case of an emergency, your dog will be brought to either TLC Veterinary Hospital which is right next door to our facility (we share a parking lot entry with them) OR to the Animal Emergency & Referral Center of Minnesota which is located one block to our south. When becoming a member, you will be able to review our full medical policy regarding care and decision making.

For more common issues, such as an upset tummy, we will advise you of the situation, monitor and provide recommended products from our lobby retail area.

We do not require male dogs to be neutered for boarding, however we do not accept intact female dogs.

For the safety of our staff and clients, we do not offer live webcams—but we’ll keep you well-connected throughout your dog’s stay.

You’ll receive a daily report card and our system tracks key updates like eating, potty habits, and enrichment activities. We also love sharing fun moments on our social media page, so be sure to follow along for extra photos and videos during your dog’s visit!